8 best Customer Support apps for
Shopify store in 2024

Chatway ‑ Live Chat & Helpdesk

by Premio

Live chat & helpdesk app to provide live chat customer support. Live chat with your store's visitors

Key features of the app:

• Engage your store visitors and customers over real time live chat support
• Easy file sharing within website chat box for improved customer support
• Monitor chats and assign to support chat agents in a single click
• See helpdesk conversation history and get the full picture before responding
• Customize your live chat widget - color, logo, availability, chat button size

Pricing: Price: Free

Rating: 5/5

TextYess: AI WhatsApp Chatbot

by TextYess

Reply to your customers 24/7 in seconds on WhatsApp with TextYess AI.

Key features of the app:

• The AI WhatsApp-Assistant responds 24/7, in all languages
• The AI is trained on your product catalog, your customers' information, and more
• The AI is able to send product photos directly on WhatsApp
• The AI is able to send checkout link directly on WhatsApp
• You can do the setup in less than 5min, there's no need of technical skills

Pricing: Free plan available. 7-day free trial.

Rating: 5/5

Lux ‑ Customer Support AI

by BRANDANOTHER ELECTRONICS & ACCESSORIES TRADING LLC

Lux handles customer questions for you, so you can spend more time improving your business.

Key features of the app:

• Automatically generate perfect responses to all of your support tickets
• Customize your settings, such as shipping details, refund policy, and many more
• Reduce your workload and employee costs
• Auto-categorizes tickets and starts with the most important ones first
• Cut down response time, enhancing customer satisfaction and loyalty

Pricing: From $19.90/month. 7-day free trial. Additional charges may apply.

Rating: 5/5

Shopney ‑ Mobile App Builder

by Shopney

Turn your store into iOS & Android mobile apps. Generate more sales and decrease marketing ad spend.

Key features of the app:

• Perfect product merchandising with various theme (layout) options in PDP and PLP
• Personalized shopping experience & real-time connection with in-app live chat.
• Rich integration suite with top Shopify apps. Bring along your must-have apps.
• One-of-a-kind customer support from get go. Work with people want you to grow!
• Smart tools, insights and tactics to get app installs. We know how it's done!

Pricing: From $99/month. 30-day free trial.

Rating: 5/5

Estimated Delivery Date ‑ Plus

by Coder

Our app solves one of your customers' most asked questions: "How long will my order take to arrive?"

Key features of the app:

• Show estimated arrival date on product/cart/checkout pages.
• Stores with clear delivery expectations received fewer customer support requests
• Promote building consumer trust and sales conversion rate.
• No coding skills required. Make it fully customizable according to your design.

Pricing: Free plan available

Rating: 4.9/5

Okendo: Product Reviews & UGC

by Okendo

Build trust and drive conversions with authentic customer ratings, reviews, visual UGC, Q&A and NPS.

Key features of the app:

• Wide range of beautiful, blazing-fast onsite review & UGC display widgets.
• In-moment micro-surveys for NPS, attribution insights, and preference data.
• Rewards engine for incentivizing collection of reviews, UGC, and data sharing.
• Integrations with Klaviyo, Gorgias, Attentive, LoyaltyLion & more.
• 24/7 customer support from our dedicated team of customer marketing experts.

Pricing: From $19/month. 14-day free trial.

Rating: 4.9/5

Kaching Bundle Quantity Breaks

by Kaching Appz

Psst, you'd like more sales? Ok, just click 'Install' and build trendy bundles in your product page.

Key features of the app:

• Select which products or collections are eligible for volume discount.
• Discount can be set in percentage, dollar discount or specific price.
• Adjust the colours and styling to match your store's look & feel.
• See how much additional revenue you generated in the app's dashboard.
• Shopify native user friendly experience & helpful live customer support.

Pricing: From $14.99/month. 14-day free trial. Additional charges may apply.

Rating: 4.9/5

Phone Numbers & Calls ‑ SBoard

by #21Zoo Labs

Get a toll-free phone number for your store for better customer service and to boost sales.

Key features of the app:

• Get a toll-free number for better customer service, customers can call or text.
• Increase sales by answering customer questions, reduce customer churn.
• Protect your privacy and your personal free time by using a business number.

Pricing: From $8/month. 7-day free trial. Additional charges may apply.

Rating: 4.9/5