8 best Live Chat apps for
Shopify store in 2024

Chatway ‑ Live Chat & Helpdesk

by Premio

Live chat & helpdesk app to provide live chat customer support. Live chat with your store's visitors

Key features of the app:

• Engage your store visitors and customers over real time live chat support
• Easy file sharing within website chat box for improved customer support
• Monitor chats and assign to support chat agents in a single click
• See helpdesk conversation history and get the full picture before responding
• Customize your live chat widget - color, logo, availability, chat button size

Pricing: Price: Free

Rating: 5/5

Live Chat & AI Chatbot (Easy)

by epilet

Start making loyal, repeat customers TODAY with the power of state-of-the-art AI & easy UI.

Key features of the app:

• Live chat, Email, and Facebook Messenger (Integrations)
• Fully automated, friendly AI to respond to your customers (AI Chatbot)
• Get a real-time, prebuilt dashboard for your store (Insights)
• Feedback request/post-sales flow and more! (Best Practice Built-in Workflows)

Pricing: Free plan available. 30-day free trial.

Rating: 4.9/5

WD‑Live Chat, Helpdesk,Chatbot

by Channelwill

Turn customer service into a profit center with Willdesk all-in-one support & marketing platform.

Key features of the app:

• Branded Self-service widget, integrate with Order Tracking, FAQs, Contact form.
• Increase sales with live chat, boost efficiency with a preset Helpcenter.
• Manage the inbox tickets from multiple social media, Emails in one platform.
• Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
• Multi-store integration with support for customization of Fonts, FAQs, and Style

Pricing: Free plan available. 3-day free trial. Additional charges may apply.

Rating: 4.9/5

NS Live Chat, Inbox & Helpdesk

by NestScale

Multichannel customer service solution with Live chat, Helpdesk, Chatbot & more to increase sales.

Key features of the app:

• Manage & respond to Facebook Messenger & Live Chat messages from one inbox.
• Share product recommendations, browse inventory & create orders while chatting.
• Make powerful self-service widget with Helpdesk, order tracking & order action.
• Have customer profiles, preview carts & track website visitors in real-time.
• Increase responsiveness & automate your support with chatbot & saved responses.

Pricing: Free plan available. 7-day free trial. Additional charges may apply.

Rating: 4.9/5

Chatra — Live Chat & Chatbot

by Roger Wilco LLC

Help web visitors reach checkout faster with real time support and product recommendations.

Key features of the app:

• Live Chat with your customers from one app; desktop or mobile
• Answer messages sent through Facebook, Instagram, or email
• Use chatbots to do routine work for you and save your time!
• See who's on your website, where they are from, and what they have in their cart
• Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!

Pricing: Free plan available

Rating: 4.9/5

Omega Facebook Messenger Chat

by Omega

Live chat & engage with customers everywhere they shop: Facebook Messenger, Instagram, Whatsapp

Key features of the app:

• Live chat widget for a better customer support experience and increase in sales
• Centralize all customers engagement in one place - easier remarketing
• Engage with customers anytime at every touchpoint with insightful analytics
• Take care of your customers 24/7 and reach them even when they leave website
• Beautiful and modern chat widget suits all themes

Pricing: Free plan available. 7-day free trial.

Rating: 4.8/5

LunaChat Conversion AI ChatBot

by Golden App Ecom

Ensure 24/7 customer support with AI chatbot. Answer customer queries & improve your conversion

Key features of the app:

• Visual dashboard makes tracking sales & conversions easier
• View all conversations between AI/Human representative and customers
• Plug and play setup - No coding or technical skills required
• Personalized welcome message, widget position, text color and many more
• Available in +2 languages

Pricing: From $15/month. 7-day free trial.

Rating: 4.8/5

Etsy Integration & Sync ‑ DPL

by Digital Product Labs

Sync your Etsy listing, order and inventory without any manual hassle. 24/7 Livechat & email support

Key features of the app:

• Export your Products from Shopify to Etsy. Import your Etsy Products to Shopify
• Real-Time inventory, order and product sync between Shopify and Etsy
• Powerful both ways order fulfilment with/without the tracking numbers.
• Automatic syncing of price, title, images etc. from Shopify to Etsy.
• Sync VAT to Shopify even if price is VAT inclusive in Etsy

Pricing: Free plan available. 7-day free trial. Additional charges may apply.

Rating: 4.8/5