8 best Omnichannel apps for
Shopify store in 2024

SaleSmartly：Omnichannel chat

by SaleSmartly

Aggregate your omnichannel chat sessions with one interface that lets you quickly serve your custome

Key features of the app:

• Omnichannel communication: All your multi-channel messages, in one place.
• Automation: Customer support in seconds instead of hours.
• Team collaboration: Shared chat allows teams to collaborate efficiently.
• Customer relationship management: Easily segment, track, and analyze customers.
• Data analysis: Stay on top of key support metrics and trends.

Pricing: Free plan available. Additional charges may apply.

Rating: 5/5

Polar Analytics

by Polar Analytics

Turn your data into profit, faster. One source of truth for all your data. No code needed.

Key features of the app:

• 1-click integrations: Shopify, Amazon, Google, Meta, Tiktok, Klaviyo, and more
• Custom KPI Dashboards: Spend, CAC, LTV, ROAS, CVR, Cohorts, Inventory, and more
• Security you can count on: get your own Snowflake database - private & flexible
• Real-time alerts: never miss a drop in conversion rate again
• Omnichannel reporting: multi-brands and multi-stores capabilities

Pricing: Free plan available. 7-day free trial. Additional charges may apply.

Rating: 5/5

iOmniC

by WiseRobot

iOmniC provides near real-time connectivity to multiple platforms (ChannelAdvisor, Magento 2, etc.).

Key features of the app:

• Near real-time synchronization
• Easily monitor your connections
• Granular integration controls

Pricing: Free to install. Additional charges may apply.

Rating: 5/5

CleverTap

by CleverTap

No Code, Real-Time Campaign Personalization with CleverTap

Key features of the app:

• No-code solution to integrate their Shopify stores seamlessly
• Have a seamless flow of Events and User data to the CleverTap Account
• Send personalized communication to users on channels like Web Push and Popups

Pricing: Price: Free

Rating: 5/5

WhatsApp Chat & Abandoned Cart

by BiteSpeed

All-in-one Whatsapp Marketing, Chatbots & Omnichannel Helpdesk to drive 25% revenue without ads.

Key features of the app:

• Get WhatsApp Abandoned Cart, Segmented Broadcasts, Upsell & Cross-sell Campaigns
• Collect Product Reviews on Whatsapp, upload to Judgeme, Stamped, Loox, Yotpo
• Install Spin The Wheel & Exit Popups To Build WhatsApp Subscribers
• Integrate Chatbots into Marketing & Support campaigns to drive more sales
• Launch Abandoned Cart Recovery Campaigns that drive 15X RoI

Pricing: Free plan available. 14-day free trial. Additional charges may apply.

Rating: 5/5

BigSeller

by EASY SHOP NETWORK TECHNOLOGY(HK) LIMITED

An omnichannel system to manage e-commerce business.

Key features of the app:

• Process orders from different marketplaces in one System.
• Well-designed pick list which can help improve picking efficiency.
• Scientific and process-based warehouse management.

Pricing: Price: Free

Rating: 5/5

ConnectPOS

by ConnectRetail

The omnichannel POS solution to create a direct connection between online and offline stores!

Key features of the app:

• Centralize data by direct auto-syncing between multiple channels
• Desktop POS/ PC POS, Android POS and iOS POS
• Customize to integrate with retailers' systems such as ERP, CRM, accounting app
• Offline mode: Use ConnectPOS without an Internet connection
• Self-checkout on mobile app and kiosk

Pricing: Free plan available. 14-day free trial. Additional charges may apply.

Rating: 4.8/5

Sendvio: Email Marketing & SMS

by Sendvio

Omnichannel email and SMS marketing automation tools to drive customer loyalty and retention.

Key features of the app:

• Easily set up templates for welcome, abandoned carts, customer rewards, and more
• Workflow editor for email and SMS marketing sent in each customer's language
• Transactional SMS for order confirmation, shipment notifications, and more
• Revenue reports for tracking each automation, popup, and campaign performance
• Affordable, flexible, and transparent pay-as-you-grow pricing plans

Pricing: Free plan available. Additional charges may apply.

Rating: 4.8/5