Engaging and delightful loyalty and rewards mobile app and web app for Ireland’s leading plumbing supplies company.
Ireland’s leading plumbing supplies company wanted to roll out a loyalty and rewards program for their customers. The goal was to increase the customer retention rate, engage them on their upcoming products and incentivize them for their loyalty and product purchases. The brief was to keep it easy, delightful and engaging enough for non-technical people to use this mobile app.
Simple and intuitive design with scalable cloud capabilities would be the key to the successful implementation of this project.
Intuitive Design : Building highly simple yet intuitive design was crucial for the success of this project. Membership programs, upcoming competitions, loyalty program winners and more capabilities were presented in a way that doesn’t overwhelm the end customers.
Bulk Upload : Point your camera at receipt and upload. Uploading product purchase receipts was the core. It had to be the most easily accessible area.
Personalized Notifications: Admin’s ability to reach out to users with personalized messaging and updates allows better user retention.
In 14 weeks, the app was launched on the iOS and Android store. Our agile iterations and constant inputs from clients helped us to build out the loyalty and rewards web and mobile app experience that was a success right on launch.